Nisbets Reviews

Bought a white cast iron base on 7th July put it together 16th July to find white paint chipping off bearing in mind the white base is double the price of a black one emailed them to be told because I didn’t contact within 24 hours of purchase I can have a 5% refund so about £7 as a gesture of goodwill. Do not buy from this company poor customer service and poor quality items. After leaving this review they ask me to contact them again to discuss it why should I you were quite clear In your emails that you are not prepared to do anything about it apart from offer me £7 for a faulty item. Other customers should know how you treat people

I wish I'd looked on Trustpilot before ordering from this company; I feel I was scammed. I ordered a mini-fridge and the website suggested you needed another part to make it serviceable ('people often buy this as well'), cost about £27. It turned out I didn't need it at all. It was a busy time and I didn't get round to returning it before 30 days, and then they wouldn't take it back or refund me. It was a plastic thing still in the box. Won't be buying from them again as I don't feel they're trustworthy.

Never buy something from them !!! They send me a pizza fridge with the marble top broken, they have sent another one with only 1 man delivery and of course I can't put in by myself into the premises,so the driver very rube drive way!! Maybe they are coming today to delivery the new one but again I've to pay someone to help me to put the big fridge inside, and they want me to carry out the broken fridge because the driver does not touch or help me at all to move the fridge!!! Worse company ever!!!!
I'm of on holiday tomorrow and they have ruined my refurbishment and part of my holidays!!! Also I've to cancel and reschedule all the builders,plumber and Electrician!!! Buy from a discount company is cheaper and more helpful!!! The equipment is exactly the same .!!! Useless

Ordered fridges , two of them in fact. Was given a schedule for delivery 2 weeks after payment has gone through, made arrangements , and on delivery day was told nothing was scheduled by the courier company. One month on and still nobody knows whats happening with our delivery.
Save time by not buying from Nisbets.

Terrible service.

I feel lucky having seen the other reviews but my ice machine came less than 24hrs after I placed the order on free delivery. Very grateful for it in this heat.

We ordered a new Magimix 5200XL food processor at the back end of last week which arrived on time just before weekend where it was to be given as a present. On opening the product (which was new) the item is faulty and the motor runs at a slow speed making a loud noise which sounded very poorly.

We decided to return the product and rang Nisbets on Tuesday morning. The service received was shocking and can be summed up as "nothing to do with us, ring Magimix"!! The mixer may well have come from Magimix, but the sale and therefore the contract under the Sale of Goods Act is with Nisbets. The policy is illegal and the treatment of customers shocking... no surprise when signing into Trustpilot this morning that I see such an appalling score for customer service.

I am not going to chalk this up, whether the item is faulty or not, I am entitled to a refund under distance selling, I am also entitled to a refund as the goods are faulty... and a refund is what I shall get - from Nisbets.

TO NISBETS: please don't Copy and Paste your usual 'contact us by phone or email' response to another poor review. It's patronising and I have already done that. I'm currently on Companies House searching down your directors.... Grrr..... I'm on it !!

Tried to place a simple £5 order consisting of kilner jars for the click and select in the Manchester store.

The website is absolutely awful with nasty looking ui, it's slow and feels like it hasn't been updated since 2007. It's so bad for mobile, I almost went elsewhere to place an order as it doesn't let you checkout as a guest and it just takes you round and round and round and then"page unavailable" so irritating. If I nearly went elsewhere to do a £5 order, I ended up just calling and they put the items to one sidr for me luckily.

Sort it out, businesses use you.
businesses wouldn't think twice going elsewhere with a functioning website...Mobile sites are the way forward nowerdays, it's just basic business sense to have a functioning website. Get with the times!

I work for a children's charity and we ordered a washing machine. We were quoted a price for installation and removal of the old one. When the engineer came here he said we needed extra work to fit it. We have now been charged in excess of £700 to fit it and remove the old one, which has been paid. The washing machine has been here for weeks in the hallway. Engineers come and go, always on their own when they have said from the beginning that it will take 2 people. They always make some excuse as to why they can't do it and leave, never to be seen again. Awful.

Ordered an ice machine at The Beginning of May which was in stock with a 5-7 day delivery; 5 days later , I called to enquire about ETA to be told the item was out of stock; so I requested a refund and ordered a new one.
6 weeks later after 10 phone calls, 9 emails, I still have not had my refund of almost £1500 . Instead they have sent me an urgent reminder to make payment of £146.37 for an item that I ordered approximately a couple of weeks before I ordered the ice machine threating me with legal action if I do not pay by The 21st of June ( tomorrow) .
I have even sent two emails to The MD chasing up my refund; he has not even had the courtesy to send me a response .
all the customer service advisors , I have takes to ( and there has been several of them ) has apologised and have informed me they will make notes on file, what ever that means.
No ownership, no care and empathy towards the customers; They still have my money sitting in their bank account rather than mine, I wonder how many other customers are in the same boat.
Immoral practices by Nisbets; probably trying to earn interest on other peoples monies or improving cash flow, rather than showing empathy for a small business.
absolutely shocking!!!

Placed an order yesterday, paid £5 for before noon delivery and it's a no-show. Called c/s and apparently it hasn't even been dispatched, now awaiting a full refund. Basically they have stolen my Friday morning. Give them a swerve

Very poor. having spent a lot of money with them over the years, I will never buy from them again. Purchased an expensive washing machine that never turned up. They then sent us a substitute make that they claimed was the exact same spec. Turned out the machine is more than useless and wont spin dry leaving the washing wet. After a lot of hassle of getting their engineer out, he claimed it was our drainage. We have used at least 3 machines of similar calibre with this drainage over the past 10 years without any issues. We even tried the machine at another property. Nisbets wont refund and we are out of pocket for the the engineer. Over £ 1000 wasted. Never again, I hope they go bankrupt.

Absolutely shameful and disgraceful service, will never consider using again, would never recommend them to anyone I know, even my worst enemy, tried to charge me return postage on a faulty item, all they kept saying was, "we provided that service so cant refund it", even though it was their item that was faulty and of no use nor fit for purpose, was like the phone operator was using a pre programmed message just repeating the same thing, I tried numerous times to state that the item was faulty but to no avail. Had to involve Paypal and my CCard people to obtain postage cost refund, absolutely shameful. They should not be in busuness. Account now deactivated. Avoid where ever possible...

I bought Santos juicer machine for £3250 plus VAT.
I purchased it just before national lock down and I didn't use it properly. I only sent back to them for service, however Nisbet repair department holding my machine for more then 4 months now. I still don't understand, why they are holding it that long.

I lost so much money because of their poor customer service and ignorant attitude.

I can't even speak with their manager at all.

Bought loads of containers, and jugs at first shop. But regretted as their design for clips a big fault line. You will loose clips and they will come off even when closing. Awful quality products

I spoke to a customer service advisor online about purchasing a packet of multi colour party poppers which cost £9.46, as when I went to my local Nesbit store, was told they had non in stock in any of the uk stores. I asked if if it would be possible to order and n collect from the store thinking it would be free of charge, as it would be delivered with their daily/weekly stock. I was told it would cost £6 delivery charge regardless if I ordered online or in store.
How can a company think it's ok to rip of their customer and to be honest in this climate I would have thought Nesbit would to help their customers, whilst helping keep their own finances afloat. I am unable to find the same party poppers anywhere else, but refuse to be ripped of by this company that clearly does not care. I will no longer be purchasing anything from Nesbit, as when you visit the store they have very little in stock and everything online, regardless of whether you are in need of a small or large it, you have to pay £6+ delivery charge.